The check-in process includes verification of your booking confirmation and valid ID. After this, you will receive your keys or access codes.

The cancellation policy varies depending on the booking. Please check the terms and conditions at the time of booking.

You can contact the Just Homestay customer service team for any assistance.

Your vacation rental is an all-inclusive package featuring comfortable accommodations, 5-star amenities, and security. With 100% on-ground assistance, a digital concierge, and special offers on popular local experiences- your stay is hassle-free and unforgettable!

Our concierge service is complimentary and a core part of our offerings. Kindly note that some services, such as cab bookings, etc., may be subject to additional charges.

Yes, the primary renter must be at least 18 years old.

Just Homestay offers a variety of services such as restaurant and cafe reservations, yacht booking, arranging for an on-call chef, yoga instructor, and more.

While the concierge can assist in contacting medical services, in case of an emergency, we recommend calling the local emergency services directly.

Yes, you can request a copy of your invoice or receipt from Just Homestay after checking out. Email the request to staywithus@Just Homestay.com or alternatively contact the Just Homestay customer service to make a request.

Yes, Just Homestay welcomes feedback and reviews from guests. You can provide feedback or a review through the platform you have booked your stay or by contacting the customer service line.

Just Homestay will typically refund your security deposit within a few days of checking out, once they have verified that the vacation rental was left in good condition and there are no outstanding charges or damages.

Please contact the Just Homestay customer service team for lost and found inquiries.